Integrative Wellness

Frequently Asked Questions

We’ve gathered the most common questions to make your wellness journey smooth and stress-free.

You ask, we answer

  • Integrative Wellness is an Australian-owned health store and clinical support platform offering practitioner-only supplements, clean wellness products, and online naturopath consultations.

  • No, many of our products are available to all customers. Practitioner-only items require a quick consult or approval via a form.

  • These are clinical-grade supplements that require professional guidance. We ensure correct usage through an approval process.

  • Not at all. We support men, women, children and pets with evidence-based wellness solutions.

Practitioner-Only Products

  • Not a traditional prescription, but a professional review or consult is required to ensure suitability.

  • Once you complete a short intake form or book a consult, your access will be unlocked for approved products.

  • No. Practitioner supplements are natural but stronger than retail-grade options, designed for targeted support.

  • Due to their clinical strength, these products are regulated for use under professional advice.

Orders, Shipping & Returns

  • Most orders are dispatched within 1–2 business days and delivered Australia-wide within 2–6 business days.

  • Currently, we only ship within Australia.

  • Yes. Unopened products can be returned within 14 days. Practitioner-only products may not be eligible for return due to TGA guidelines.

  • Please contact us within 48 hours of delivery with a photo and we’ll resolve it quickly.

  • You’ll receive tracking information once your order is dispatched. If delayed, feel free to reach out to our team.

Consultations

  • A deep dive into your health, including history, symptoms, and goals. You'll receive a personalised plan with supplement, nutrition and lifestyle guidance.

  • Yes. All sessions are via secure video call, accessible Australia-wide.

  • Some insurers may cover naturopathy. Please check with your provider directly.

  • You’ll receive your plan via email, plus access to recommended products in our store.

Products & Payments

  • Yes, we offer a range of vegan, gluten-free and dairy-free options. Use filters or reach out if unsure.

  • Yes, we accept Afterpay and ZipPay at checkout for eligible orders.

  • Not yet, but we’re working on this feature for popular products.

  • Our team is happy to help via consult or product enquiry form if you're unsure what suits your needs.