At Integrative Wellness, we’re committed to making your shopping experience seamless—from the moment you choose your products to when they arrive at your door.

Domestic Shipping (Australia)

• Free Standard Shipping: Available on Australian orders over $99.

• Dispatch Time: Orders are usually dispatched within 48 business hours. If there are any delays, we’ll contact you with an updated delivery estimate.

• Delivery Times:

  • Standard Shipping: 2–7 business days (depending on location)

  • Express Shipping: 1–7 business days (depending on location)

Once your parcel has been shipped, we’re unable to cancel or change delivery instructions. While we may liaise with carriers on your behalf, we cannot accept responsibility for delays once the parcel has been collected by our courier.

We partner with Australia Post and Sendle. To keep you updated, we provide them with your contact details (name, address, mobile number, and email). Please ensure these details are accurate—Integrative Wellness cannot be held responsible for deliveries to incorrect addresses provided at checkout.

If your parcel is lost or damaged during transit, we will refund or resend your order at no cost to you.

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International Shipping

• Worldwide Delivery: We ship globally. If your country isn’t listed at checkout, please contact us directly.

• Customs & Duties: Your country may charge additional taxes, duties, or fees. Integrative Wellness is not liable for these charges or for parcels refused or held by customs.

• Documentation: International shipments include a commercial invoice. Some countries may require additional forms (e.g., Declaration of Value, Product Description). While we aim to assist, we cannot guarantee all additional requests can be fulfilled.

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If you have any questions about shipping, please don’t hesitate to contact us—we’re here to help.